From Clash to Collaboration: Building stronger teams through constructive conflict

11 Jun UTC +1

Zoom #WorkBetterTogether

Conflict in teams can feel like the battle lines have been drawn, armour is on, and there can only be one winner. In reality, everyone loses when teams don’t know how to handle conflict in a healthy way. Things can turn nasty, leaving relationships and morale feeling worn down. But healthy conflict is actually a superpower of high performing teams. It’s the secret ingredient that can bridge the gap from ‘my way’ to ‘the better way’, with happier decisions and effective solutions. We’re exploring how acting on people’s personal strengths can turn conflict from a roadblock to a springboard for teams to work better together.

The destructive conflict that sets us back vs the constructive that moves us forward

How to communicate effectively and read the room during conflicts

What teams can do to turn things around when teamwork turns toxic

Ask the experts about the challenges you’re facing and what to do next

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When teamwork turns toxic

It’s the awkward silences, the sighs, the rolling eyes, the raised voices, and the no-compromise clashing of ideas that makes if feel like a dead end with everyone on board. We’ve all been there. It’s no picnic. As that culture sets in, people either clam up, afraid to disagree, or start butting heads over every little thing. Shared momentum is lost, trust breaks down, and innovation dries up with needed ideas lost in the storm. But what if navigating that storm together could do the opposite? More momentum, more trust, and more innovation with a shared excitement that brings teams closer by being curious about different perspectives. Let’s shed the weight and dive in.
Dare to disagree

We’re erasing the battle lines, ditching the armour, and reclaiming conflict to be the healthy device for team progress that it should be. Putting together the data, facts, and tested actions you can take to create healthier conflict for teams, we’ll unpack how teams value each other’s strengths with the psychological safety needed to disagree with more ease. We’re opening up three crucial topics for curious, constructive, and more comfortable disagreement. What is healthy vs unhealthy and how do we spot it? How can everyone adapt their personal style based on those around them to make conflict smoother? And practically speaking, what can teams do to turn things around when teamwork turns toxic?

Turning the tide

None of us can get it right all the time, but having a simple and practical plan is where the magic begins. Across the session, we’ll be figuring out how diverse personal conflict styles can contribute to stronger decisions, better solutions, and higher team performance. Join us for an hour-long chat about the best way to talk out tough stuff with some fresh perspective awareness, loads of tips, and some practical hacks for helping teams work better together through conflict. Plus, you’ll have the chance to raise your questions with our expert speakers throughout the call and be the first to grab our new top-tips guide jam packed with useful data and practical actions you can take too! Grab a seat.

Meet the Presenters

Jonathan Cannon

Senior Business Psychologist

Lumina Learning

I’m an experienced Certified Business Psychologist working in psychometrics, with a passion for industry-focused research that can make a targeted difference to organisations by helping their people to be their best. My main interests lie in combining statistics and linguistics to develop psychometrics that are statistically robust to be more accurate and relatable, and likewise more inclusive for a wide range of audiences. I want everyone to find value and meaning when engaging with development assessments and likewise, I want organisations to be able to act upon the powerful data available to them.

Dr Stewart Desson

Global Personality Expert & Speaker,

Lumina Learning

I’m on the board of the Association for Business Psychology, and the CEO of the international selection and development company, Lumina Learning. I’m a highly experienced trainer, consultant, a leading expert in psychometrics, and known to most of my team as a slightly crazy innovator! My specialities include Organisational Development, Team Effectiveness, Communication, Personal Awareness and Development, Influencing Skills, Executive Coaching and Leadership Skill Development.

Meet the Panellists

Prof. Dr. Jordi Escartin

Systemic Executive Coach, Facilitator, and Consultant

I collaborate with organizations like Amazon, Bayer, Coca-Cola, Danone, Disney, and HP, guiding clients to enhance their systemic intelligence and address root causes of issues, not just symptoms. By identifying leverage points, I enable swift, enduring changes with minimal effort.

Melissa Chester

Business psychologist and team coach

I’m co-founder of 80Twenty and I’m based in Jersey in the Channel Islands. I support the development of individuals, teams and leaders and take a coaching approach to my work, maximising ‘learning in the moment’ opportunities and fostering a culture of peer learning for our clients.

Kathryn Pope

Managing Director and Team Coach

A hugely experienced international executive and team coach with strong commercial roots. A provocative thought partner, I am endlessly curious, reflective and listen deeply. Intuitive and agile, yet sensible and pragmatic, I challenge leaders, teams to exceed their expectations.